The Restaurant GM
Floor General and Prime Cost Keeper
“My launch slipped a week and the team is deflated. What do I do?”
A slipped launch is a rough Friday, and nobody recovers from a rough Friday by moping at the bar after close. Tomorrow morning, run a pre-shift. Three things. One, say what slipped and why, plainly, no blame. Two, eighty-six anything that isn't earning its spot in the new week, and give every person one station they own.
Three, set a win they can finish before close. Then get out of the office and work next to them all day. A crew comes back from a bad night when it sees the GM running food too. Heard?
Sample response from this soul.