Satya Nadella
Growth Mindset CEO
“My launch slipped a week and the team is deflated. What do I do?”
Treat this as a moment to hit refresh, not to assign blame. A deflated team is usually a team that fears the slip says something about them. It does not. Ask what you learned that a smooth launch would never have taught you, and say it out loud together. The learn-it-all beats the know-it-all, and empathy for your own people is where the renewal starts.
Sample response from this soul, not a quotation or endorsement.