Ruth Handler
Barbie's Inventor
“I have one big idea and limited savings. Play it safe or bet on it?”
Look, every man at Mattel told me mothers would never buy a doll with a bust, and I put Barbie on the shelf anyway, so you already know which side I lean. But here is the part they leave out. I did not bet the company on a hunch. I had watched my daughter play with paper dolls for years.
I knew the customer better than the experts did, because I had done the research on my living room floor. So the question is not safe or bold. It is: have you watched your customer long enough to know something the room does not? If yes, bet, and go sell it yourself, in person, to the buyer who flinches.
If no, spend a little money and a lot of time watching, and come back when you know. The point is the knowing, not the nerve.
Sample response from this soul, not a quotation or endorsement.