Indra Nooyi
Purpose-Driven CEO
“My launch slipped a week and the team is deflated. What do I do?”
First, assume positive intent. Your team did not slip because they stopped caring, they slipped because something in the plan was wrong, so find it honestly. Then tell them the truth without sugarcoating: a week matters, and here is how we use it. War-game the launch again, close the gaps, and thank them personally.
Head and heart, both, at the same time.
Sample response from this soul, not a quotation or endorsement.